SV2 Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website. This policy is effective from 25th May 2018.

SV2 is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page.

Who we are

Personal information submitted through this website is collected by SV2 Supporting Victims of Sexual Violence Ltd, based in Derbyshire.

What we collect

We may collect the following information:

• Your name
• Your contact details such as email address, phone number, street address
• Specific enquiry details
• Your computer’s IP address.

Why we collect this information

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:

• To be able to respond to your contact
• To provide services tailored to your needs

How long we keep this information

We retain this information until we have responded to your contact and for internal record keeping for a period of no longer than 12 months

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• If you have previously supplied personal data
• If you have previously agreed to us processing your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

If you have a complaint you can contact the Information Commissioner’s Office (ICO) which is the data privacy supervisory authority in the UK.

Under the GDPR (the EU General Data Protection Regulation 2018), you have a number of specific rights with regards to your personal information:

1. Right of access – if you want to know if we are storing or processing any personal data about you, you can contact us via the options set out on the ‘contact us’ page on this website to find out. 

If this is the case, you may find out what purpose it is being stored for and request a copy of your data by contacting us. Your data will be supplied as soon as is practical in a file format which can be opened as a simple text file or as a spreadsheet. 

There is no charge for making a request or for the electronic data file, but if the number and frequency of requests is unreasonable we may charge an admin fee.

1. Right to correction – if you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.
2. Right to erasure – if you want to remove your personal data from our records, you can request this by contacting us. We will remove the data as far as it is practically within our power, and where we are not legally obliged to retain it.  
3. Right to object – if you no longer want us to process your data you can request this by contacting us.
4. Right to complain – if you are unhappy with how we are managing your personal data, you can lodge a complaint with the ICO.